CustomerService enables automated monitoring of customer services. Customer data and contracts can be created for each order. The calendar function and automatic reminder keep each service in view.
Features and Benefits of CustomerService:
- Free text and photo function for every service contract
- Upload of related contracts as well as service reports and work certificates
- Document legal or licensing papers
- Optional: timely and automatic sending of a reminder e-mail before the due date to the parties involved
- Site Cockpit: Inspection of due date for upcoming services and reviews of contracts with e.g. Running times, costs, regularity, etc
- Standort-Cockpit: Einsicht von Fälligkeit anstehender Servicedienste und Überprüfungen der Verträge mit z.B. Laufzeiten, Kostenpauschalen, Regelmäßigkeit etc.
- Direct customer access with access to their respective contracts and appointments
- Use and visualization with common smartphones (iOS, Android) easily possible
The software CustomerService complies with the highest requirements of data protection by certified servers according to DIN EN ISO 27001 and revision security.